The following may be the reasons why you may not receive an email:

If you would like to have the item resent, please let us know by contacting us.

For carrier email from mobile phone companies (DoCoMo, au, SoftBank)

It is possible that you have not received the email due to your spam settings.
If you wish to receive emails via your carrier email address, please set up your email settings to receive the emails listed below before placing an order or registering as a member.

contact@drops-tokyo.com

If the address entered in the form is incorrect

If you enter an incorrect email address in the email address input field, an email will be sent to the incorrect email address.
Please double check that your email address is correct.

【example】
•○○○○○＠gmail.com → Mistakenly entering ".com" as ".ne.jp" •○○○○○＠yahoo.co.jp → Mistakenly entering "yahoo.co.jp" as "yahoo.jp" or "yahoo.ne.jp"

Non-RFC compliant email addresses

If you use an email address that does not comply with RFC, such as consecutive dots ".." or a dot ".@" immediately before "@", you may not be able to receive the automatic reply email properly.

• The username (before the @) contains two or more consecutive dots (.) Example: drops...tokyo@au.ne.jp
•Usernames that contain a dot at the end (just before the @ character) Example: drops.tokyo.@softbank.ne.jp

If it is classified as spam

If an email from our company is judged as spam due to spam settings, rejection settings, or spoofing regulations,
It may have been sorted into your spam folder.
Please check your email folder and exclude emails from our spam folder.
Also, if you have Yahoo! Mail set to reject spoofed emails, you may not be able to receive some emails.

If you cannot receive free email

Popular free email services include Gmail, Yahoo! Mail, and Outlook.com.

If you have not received our automatic reply email, it may have been recognized as spam and put in your spam, trash, or promotions folder, so please check.

Also, if your inbox is full and you are unable to receive emails, we recommend that you periodically delete unnecessary emails from your inbox.

If you have set up forwarding to a mobile phone, etc., please set up spam filtering on your computer and free email service, and also set up the same for the forwarding destination.
If the forwarding destination is not configured, a reception error may occur and the email may not reach either party.
Also, depending on your mobile phone model and carrier, you may not be able to receive large emails.
Please note that this will also result in an error.

Normally, your order will be shipped within 5 business days.

Also, the estimated delivery date may vary depending on the product you order.

Usually, it will arrive within 1 to 3 days after shipping.

For remote islands and Okinawa, items will be shipped via air or sea, so delivery will take 7 to 9 days from the time of shipment.

Please note that for convenience store payments and bank transfers, the estimated delivery date shown on the product page will be applied at the time of payment completion.

*We are closed on Saturdays, Sundays, public holidays, Golden Week, and New Year's holidays, so orders will be shipped after we resume business.

◎If an item is individually customized, it will be shipped within 5 to 10 business days.

In addition, if there is a delay in delivery due to material or inventory issues, we may contact you to confirm.

When making a purchase, you can register your shipping address and then complete the process on the final page.

We offer a wide range of payment options, including convenience store payment, smartphone payment (Rakuten Pay, LINE Pay, Pay Pay, Merpay, etc.), Pay-easy, deferred payment (Paidy), bank transfer, etc.

Arrangements will be made after payment is confirmed.

If you have registered using your mobile carrier email address and are unable to receive emails due to spam filtering settings, please contact us using the inquiry form.

Sorry, we do not currently have a physical store.

If there are any upcoming events, we will post information about them on our blog, social media, email newsletters, etc.